beat baji's Privacy Policy

1 Introduction and  Scope

beat baji is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how beat baji collects, stores, processes, and protects the personal information of its platform users.

By using the beat baji website or application, you are considered to have accepted the terms of this Policy. This Policy is connected to and complementary to beat baji's Terms and Conditions.

This Policy applies only to direct users of the beat baji platform. Third-party websites or services that may occasionally be linked from this platform have their own privacy policies, and beat baji is not responsible for them.

2 Data Collection — What We Know

Various types of information are collected on the beat baji platform for registration, identity verification, transaction processing, and customer support. The categories of information collected are listed below:

2.1 Registration and Identity Information

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Account username and password (stored in encrypted form)
• Country of residence and language preference

2.2 Financial Information

• Deposit and withdrawal transaction details
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Mobile wallet number or bank account number — for transaction verification only

2.3 Device and Technical Information

• IP address, browser type, and operating system
• Device identifier (Device ID)
• Login time, session duration, and pages visited
• Cookie and local storage data (details in Section 5)

2.4 Gaming Activity Information

• Betting history, win/loss records, and game preferences
• Bonus claim and usage details
• VIP level and points programme information

2.5 Communication Information

• Records of communication via live chat and email
• Details of complaints, requests, or feedback

3 Purpose of Data Use

beat baji processes user data only for specific and legitimate purposes. The collected information is used for the following purposes:

• Account Management: Completing registration, verifying identity, and keeping accounts active.
• Transaction Processing: Correctly completing deposit and withdrawal requests and maintaining financial records.
• Security and Fraud Prevention: Detecting unusual activity, preventing account hacking, and monitoring suspicious transactions.
• Customer Support: Helping resolve issues through 24/7 live chat and email assistance.
• Platform Improvement: Reviewing user experience to improve service quality.
• Promotional Communication: Notifying you about bonus offers, promotions, and updates with your consent.
• Responsible Gaming: Identifying excessive gambling patterns and providing support in line with responsible gaming guidelines.

If your data needs to be used for any purpose beyond those described above, you will be notified separately and your consent will be obtained where applicable.

4 Data Sharing and Disclosure

beat baji never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

beat baji contracts with trusted third-party service providers for technical services such as payment processing, identity verification, software operation, and data storage. These partners may only use the information to carry out their assigned tasks and are not permitted to use or disclose it for any other purpose.

4.2 Legal Obligations

beat baji may be legally required to disclose information in response to a court order, administrative directive, or a lawful request from a law enforcement agency. In such cases, only the specifically requested information is provided.

4.3 Fraud and Money Laundering Prevention

In cases of suspicious transactions or fraud, relevant information may be shared with the investigating authorities concerned. This is part of beat baji's commitment to financial security.

4.4 Corporate Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. Users will be notified in a timely manner before any such change takes place.

5 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the beat baji website and app. These help improve your browsing experience, maintain login sessions, and analyse usage patterns.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other personalised settings.
• Analytics Cookies: Used to understand which parts of the website are used most — aggregate data is collected without any personal identification.
• Advertising Cookies: Used to show relevant ads based on your interests (subject to your consent).

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may cause issues with logging into your beat baji account or completing transactions.

6 Data Retention Period

beat baji retains user data only for as long as necessary or legally required. The general guidelines are as follows:

• All personal information and transaction records are retained while the account is active.
• Even after an account is closed or deactivated, financial transaction and identity verification records are generally retained for a minimum of five years.
• Customer support communication records are kept for a defined period after the issue is resolved.
• Cookie and analytics data is generally deleted within 24 months.

After the defined retention period, data is securely deleted or anonymised in a way that makes it impossible to identify any individual.

7 Security Measures

beat baji applies industry-standard technical and organisational measures to keep your data secure:

• SSL Encryption: All communication on the platform is encrypted using SSL (Secure Sockets Layer) technology, keeping data transmission secure.
• Password Protection: Stored passwords are always hashed — no staff member or system can ever see the actual password value.
• Two-Factor Verification (OTP): OTP verification is in place for login and large transactions.
• Access Controls: Only authorised staff can access specific data, and their activity is logged.
• Regular Security Audits: Regular security audits of the platform are conducted to identify potential vulnerabilities.
• Data Backup: Regular backups of important data are stored on secure servers.

However, no absolute guarantee of security is possible. Keep your account password strong, never share it with anyone, and contact beat baji support if you notice any suspicious activity.

8 User Rights

As a registered user of beat baji, you have the following rights regarding your own information:

8.1 Right to Access

You can ask beat baji at any time what information is stored about you. Contact the support team via live chat or email to request access to your data.

8.2 Right to Rectification

If any of your stored information is incorrect, you can request a correction. This can be done directly from your account settings or through the support team.

8.3 Right to Erasure

After closing your account, you can request that your personal information be deleted. However, due to legal obligations, some information must be retained for a defined period, as described in Section 6.

8.4 Right to Opt Out of Promotional Communication

If you do not wish to receive bonus offers or promotional emails, you can cancel your subscription at any time. This can be changed from your account's notification settings.

8.5 Right to Data Portability

You can request a structured copy of your personal information. Submit this request through the support team.

9 Third-Party Services and Links

The beat baji platform may be connected to certain third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay) and game providers. These organisations have their own privacy policies, and beat baji is not responsible for how they collect and use information.

For payment processing, your financial information goes directly through the relevant payment provider, and beat baji never stores your full bank account details or card number.

To learn more about our scope of services, terms, and policies, visit the About beat baji page.

10 Policy Changes

beat baji may review and update this Privacy Policy from time to time. Users will be notified of significant changes via email or through the platform.

The "Last Updated" date is shown at the top of each version. Continued use of the beat baji platform after a change is made will be considered acceptance of the new policy.

If you have questions about any version of the policy, please contact the support team before the change takes effect. We are able to respond to your questions in both Bengali and English.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the beat baji support team. Our 24/7 live chat service is available.

To exercise your rights regarding your data (access, correction, deletion, or portability), write directly to the email address below:

Email: [email protected]

When sending a request, include your registered email address and a description of your request so we can assist you promptly.

For general questions and answers about beat baji, visit the FAQ section — you will find solutions to common issues there.